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Atom .03On 25 July I reported that my telephone was out of order - there was no dial tone.
On Sunday 29 July, which I thought was quite fast, someone from Telkom came to check the phone and the line. He checked the line where it entered the house, and it was dead there. No signal. He then disappeared, and later came back after some investigation and told me that the problem was with an underground cable that had broken. They'd be seeing to it.
Later in the afternoon, person #2 phones, and wants directions to my place to fix the line. I told him someone had already been, but he knew nothing about that, so I gave him directions, and waited. Nobody came.
This morning (30 July), at 7:30am, I was phoned and told by a lady, person #3, that she was coming to fix my phone. She said she'd be there at 8:30am.
At 9:50am I left for work to attend a meeting; their offices didn't answer the phone, so I couldn't let them know. When she did arrive, nobody was there, so she went back. She phoned later to say that we'd have to make another appointment, because it must be something wrong with my phone. I told her that the first guy from yesterday (29th) had said it was an underground cable.
I'm also not sure how it can be my phone if it's dead where it enters the house.
Updates later.
Update 1 August: I got an SMS today saying that the fault had been resolved. When I got back home, the line was still dead - nothing has been resolved.
Update 7 August: On the 1st, I reported the problem again online. I got an SMS with the reference number. I've heard nothing since. Tomorrow it will be 2 weeks waiting for Telkom to solve the problem.
On Sunday 29 July, which I thought was quite fast, someone from Telkom came to check the phone and the line. He checked the line where it entered the house, and it was dead there. No signal. He then disappeared, and later came back after some investigation and told me that the problem was with an underground cable that had broken. They'd be seeing to it.
Later in the afternoon, person #2 phones, and wants directions to my place to fix the line. I told him someone had already been, but he knew nothing about that, so I gave him directions, and waited. Nobody came.
This morning (30 July), at 7:30am, I was phoned and told by a lady, person #3, that she was coming to fix my phone. She said she'd be there at 8:30am.
At 9:50am I left for work to attend a meeting; their offices didn't answer the phone, so I couldn't let them know. When she did arrive, nobody was there, so she went back. She phoned later to say that we'd have to make another appointment, because it must be something wrong with my phone. I told her that the first guy from yesterday (29th) had said it was an underground cable.
I'm also not sure how it can be my phone if it's dead where it enters the house.
Updates later.
Update 1 August: I got an SMS today saying that the fault had been resolved. When I got back home, the line was still dead - nothing has been resolved.
Update 7 August: On the 1st, I reported the problem again online. I got an SMS with the reference number. I've heard nothing since. Tomorrow it will be 2 weeks waiting for Telkom to solve the problem.