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Atom .03Telkom staff in Umtata expect you to remain at home waiting for them, if they choose to pitch up to check your line.
If you specify that you're not at home and need to be called when their technician comes out, surely they should call when their technician comes out?
No.
If you specify that you need to be called, and
they come out without calling you first, and
they find nobody at home ...
this is called denial of access, and the job can be closed as completed.
It is now more than 5 weeks since I reported my dead line for the first time. I've had to report it several times. The first time the job was "completed" I explained to the technician, who had not pitched up, on the phone that the previous technicians had already been and said the fault was an underground cable. So the work order was closed. The second time they pitched up and I wasn't home. They phoned to complain, and I was in a meeting and couldn't take the call. Leave a number to get back to them? No. Call again? No. Close the job and call it "completed" - yes.
I am now on my third request in 5 weeks to have someone attend to my line. After getting in touch with their office in Johannesburg, they apparently did fix the underground cable, then closed the job as "complete" ... but they still need to set up some other connection to that. Or at least that is their excuse for needing to come today. And they haven't pitched up.
What am I to do?
If you specify that you're not at home and need to be called when their technician comes out, surely they should call when their technician comes out?
No.
If you specify that you need to be called, and
they come out without calling you first, and
they find nobody at home ...
this is called denial of access, and the job can be closed as completed.
It is now more than 5 weeks since I reported my dead line for the first time. I've had to report it several times. The first time the job was "completed" I explained to the technician, who had not pitched up, on the phone that the previous technicians had already been and said the fault was an underground cable. So the work order was closed. The second time they pitched up and I wasn't home. They phoned to complain, and I was in a meeting and couldn't take the call. Leave a number to get back to them? No. Call again? No. Close the job and call it "completed" - yes.
I am now on my third request in 5 weeks to have someone attend to my line. After getting in touch with their office in Johannesburg, they apparently did fix the underground cable, then closed the job as "complete" ... but they still need to set up some other connection to that. Or at least that is their excuse for needing to come today. And they haven't pitched up.
What am I to do?